Frequently Asked Questions


  • How do I register on e-Procurement Portal?

    Registration is a simple process. Go to registration form. Select "Register" and fill out all required details. Go through Terms and Conditions & Privacy Policy and click on the 'Register' button. It is a simple registration form with minimum details for identification and security. Go ahead, take a look and register.

  • Why do I need to register on portal and how can I activate my account?

    If you register on Portal, you can have access to the event information, enable you to purchase event documents and submit them online. Free and fair participation is possible with more transparency. If your profile is not approved, you’ll get profile status message on your screen at the time of login. This login ID & Password can be used to participate in online bidding process.

  • What charges are to be paid for enrollment / Registration?

    The charges for enrollment are decided by Tendering Authority (Department) / Service Provider and vary from Department to Department. The same is dependent on the Service Provider policy. Please check with the Service Provider. For more details, you can talk to our Digital Certificate Registration Team.

  • I have enrolled my company on e-Procurement portal? Will I receive any confirmation mail on my registration?

    As you complete your enrollment, system generates a confirmation mail and sends to your registered email id.

  • I have completed my Registration process, but still I am not able to access, showing as "Your Profile is Pending for approval", what should I do?

    Once you complete your registration process, you need to contact our Digital Certificate Registration Team to approve your Profile. You can send a request to e-Mail ID for your Profile Activation. Contact Details are available on Contact Us Page of respective website.

  • If I am enrolled on e-Procurement portal, how long is it valid?

    Your enrollment is valid for a lifetime / one year or as decided by Department / Tendering Authority. You may access e-Procurement portal only if you are not debarred/blacklisted by Tendering Authority.

  • Forgotten user name and / or password: How to retrieve the same?

    Click on "Forgot Password" link provided on Login page. You will be required to provide your registered email ID, Hint question details and system will allow you to change password.

  • Can system lock User ID while entering wrong ID or Password?

    In case, you enter password wrongly for Three times, system disables / locks the “Login ID” for security reason.

  • What should I do in case of User ID is locked in the system?

    In case, your login id is locked due to 3 consecutive un-successful login attempts, you can unlock your profile by following steps:
    1. System will send a link to unlock your Login ID on your registered mail ID. Do verify that link and unlock your ID.
    2. You can create new password and can unlock your login id through forgot password function.
    3. If you have forgotten your hint question and answer you can contact Help desk team to unlock your Login ID.

  • How can I update my Profile and change Password?

    You can update your profile and change password after login. Once you login, you can update your profile and change password through ‘Settings’ menu.

  • Can I use Multiple Login ID for Same Company?

    Yes, you can use / Register Multiple Login ID for same company. In case of Digital Certificate based login, then system will not allow to attach same Digital Certificate (which is already attached) with another login id in our any other website.

  • I have registered my company’s email ID/Login ID for one URL, can I use same email id for other URL?

    Yes, you can use same Login ID in another URL. You just need to pay the charges, if any in that respective domain / URL.

  • What should I do in case of the message shows "Email id already registered as bidder on this domain" ?

    In this case, you will have to enter the same User ID, Password and Digital Signature Certificate (if any) which you have already used in this respective portal / URL. In case you forgot the password, then you can use "Forgot Password" link to retrieve the new password.

  • What should I do in case of message "Your profile already exists. Please login to register on this domain" ?

    In this case, you will have to enter the same User ID, Password and Digital Signature Certificate (if any) to complete your registration in that respective portal which you have already used in our any website. In case, you forgot the password, then you can use "Forgot Password" link to retrieve the new password.

  • What is the internet connection requirement for smooth working of system?

    It is recommended to have an uninterrupted internet connection with speed of 256 kbps or higher; please remember during the Auction process, which can last 2 hours or so, internet connection should not go off.

  • Can I update my information after the initial registration?

    Yes, you may edit your profile at any time by logging into the system using your user ID and password.

  • What security precautions are in place to protect the loss, misuse, or alteration of my information?

    Your Login is password protected. You may edit your profile by logging into the registration system using your email ID and password. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of your account and close your browser window when you have finished your work. This is to ensure that others cannot access your business information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. Your password and hint answer are encrypted and saved in database so no one can retrieve your password.

  • What Internet browsers & Operating Systems are supported?

    Our portal supports Internet Explorer 9.0 to (32‐bit Browser only) & above, Google Chrome 20.0 to 41.0 and Mozilla Firefox up to version 51 (32 bit / 64 bit). Operating System should be Windows Vista / Windows 7 / Windows 8 / Windows 10. Also, System should have access with Administrator Rights. For more details, Request you to download "Minimum System Requirement" document from homepage of website.

  • What is SSL (Secure Socket Layer)?

    Secured Sockets Layer is a protocol that transmits your communications over the Internet in an encrypted form. SSL ensures that the information is sent, unchanged, only to the server you intend to send it to. When SSL is employed to secure your transaction, the information contained in your transaction is secretly encoded as it is sent between your computer and the computer (web server) you have linked to. Note, for an SSL transaction to work, your browser must be SSL compatible.

  • What is Digital Certificate?

    A digital certificate is an electronic "passport" that allows a person, computer or organization to exchange information securely over the Internet.

  • What is PKI?

    The PKI (Public Key Infrastructure) is a framework of policies, services, and encryption software that provides the assurances, users need before they can confidently transmit sensitive information over the Internet and other networks. At the heart of a PKI is a "Certifying Authority" which issues to each individual a Digital Certificate linking that particular person to a known public key.

  • What is Encryption?

    Encryption is the process of using a mathematical formula and an encryption key to scramble information so that it is not accessible to unauthorized persons. Since electronic information is in the form of a series of ones and zeroes, an encryption process can transform a particular electronic message into another sequence of ones and zeros that is uniquely related to the original message

  • What is decryption?

    Decryption is the process of converting the scrambled information back to its original, plain text form using the same mathematical formula and a decryption key related to the encryption key so that an authorized person can only understand it.

  • What is Private Key?

    "Private Key" means one of the keys of a key pair used to create a Digital Signature.

  • Why is Digital Signature Certificate (DSC) required?

    Like physical documents are signed manually, electronic documents, for example e-forms are required to be signed digitally using a Digital Signature Certificate.

  • Who issues the Digital Signature Certificate?

    A licensed Certifying Authority (CA) issues the digital signature. Certifying Authority (CA) means a person who has been granted a license to issue a digital signature certificate under Section 24 of the Indian IT-Act 2000.

  • What is Certificate Validation?

    Validation refers to determining the status of a certificate - whether valid, expired or revoked. All Certificates have a fixed life (say one year), but there are various reasons for which a certificate may be invalidated before its due expiry.

  • What is Certificate Revocation?

    A Digital Certificate can be revoked under circumstances like: - • Users suspect compromise of certificate private key. • Change of personal data. • Change of relationship with the organization.

  • To check, whether your Digital Certificate installed or not properly in your system.

    Digital Certificate is issued with e-Token, then check the driver of e-Token are installed or not properly in your system. • After that, Open Internet explorer (9.0) Browser ⇒ Go to Tools Manu ⇒ Internet Option ⇒ Content ⇒ Certificate ⇒ Double click on your certificate ⇒ (a Certificate window will appear ) ⇒ Go to Certification Path ⇒ And check the "Certificate Status" ⇒ It should come as - "The Certificate is OK". • If the "certificate status" - shows "not OK" or "Invalid" etc... - then please contact your Digital certificate service provider for verification.

  • Can I use / attach a same digital certificate (DC) with the different login ids in your portal?

    No, once a digital certificate is attached with any of the Login ID then same digital certificate cannot be used with any other Login ID. DC has been attached once, with one login id, it will not get attached with any other login id, except the same login id, on which it has been attached before. System will only allow to attach DC which is not attached with any other login ID in our system.

  • After attaching Digital Certificate, system shows “Certificate does not match with the login id”

    Your Digital Certificate is already mapped with another Login ID in our system. You have to select the same Certificate which you have mapped earlier with the same login id.

    • E-TENDER

    • What is Electronic Tendering (e-Tender)?

      Electronic Tendering is carrying out the traditional tendering process in an electronic form, using the internet. Using E-Tendering organization can: • Include activities such as RFPs, quotes, and Reverse Auctions. • Create and publish NIT. • Approve tenders online. • Sell Tenders • Conduct online pre-bid meetings • Issue corrigendum / Addendum • Receive Bids Evaluate Tenders Award Contract / PO Using E-Tendering, the suppliers can: • Receive notification of the relevant tenders • Download tenders document • Form consortium • Participate in pre-bid meetings • Submit Bids Online • Track the status of their bids

    • How do I know that a tender is published?

      After registering on our e-Procurement application, you would regularly log-in to your account and can find the information regarding tenders.

    • What is Dashboard?

      Dashboard is an interactive user interface for each user in system that organizes and presents information and links to the different relevant to role and authority, functions of system into a unified display in a way that is easy to access, track and transact.

    • Can I download the drawings related to the tender?

      Drawings are part of the tender documents. While downloading the tender documents, these drawings can also be downloaded if uploaded by tendering authority.

    • How to download tender document into the system?

      You can search the tender you are interested in using certain search criteria. Click on “Download Document” link to download the required documents in searched tender. Tender Document can be downloaded in any open tenders which are published on portal. However, it is advised to login to the system and download the tender documents so that corrigendum/addendum if published will be automatically mailed to you.

    • How do I get clarifications for any doubt regarding Tender Submission?

      Assistance is available; you can talk to us at contact numbers are available on “Contact Us” link of the portal.

    • How do I come to know about any corrigendum/addendum published in a tender?

      System displays the corrigendum count for each tender. System increases the count as any corrigendum / Amendment is published. You can view the complete corrigendum / Amendment details by clicking on corrigendum / Amendment count link.

    • How do I submit the EMD along with the technical bid?

      You can pay it online/offline while submitting tender details. In case of offline payment, you can also upload scan receipt copy or can add DD information along with payment date.

    • How to submit Technical, Price bid online?

      After logged into the website, you need to fill in required fields details in the bidding format available in the system only. You can follow the steps to submit your bid in RFx (Tab Available at the portal). 1. Logon to website 2. Click on RFx Tab 3. Click on Search RFx with your respective tender 4. Click on “Dashboard” in your Event ID 5. Now, Submit your bid by clicking on each Tab. (i.e. Declaration, Document Fees, EMD, Prepare Bid, Final Submission) 6. For more details, Bidder Manual is available on website or Contact Us.

    • Till what time I can submit a tender online?

      You can do Final Submission of a tender as per the submission end date & time mentioned in a tender notice of respective tender. System will not accept any tender once the submission date & time is lapsed.

    • How do I confirm my tenders are submitted without any problem?

      After submitting your tender, you will get a receipt on your screen and system will also send mail on your registered email ID.

    • Can I edit / Modify / withdraw my bid if I have already done Final Submission in Tender??

      Yes, you can edit your bid in respective tender if it is allowed by Tendering Authority. To edit the bid, Click on Final Submission link of that tender, click on "Bid withdraw" link which is available at the bottom of the page. Now, give your remarks and modify your bid as per your requirement & do the Final Submission again. Caution: It is mandatory to do Final Submission again if you have withdrawn the bid in respective tender.

    • How secure my data is before doing a final submission of a tender?

      While preparing a Technical & Price bid, the data of Price Bid is encrypted with your public key (Digital Signature) before submission of a data to the server. This data can only be decrypted with your own private key (Digital Signature).

    • How secure my data is after doing a final submission?

      At the time of Final Submission in Tender, your data is encrypted with the concern government officer's public key and stored in the database. This data can only be decrypted using that government officer's private key after tender opening date & time.

    • How will I come to know that my bid has been opened?

      You can login and can participate in bid opening event. Once officer shares result, you can view all bid-opening reports. For result, Go to dashboard in your tender, click on Result and give remarks to view the result. Note: If result is shared by Dept. then you can see the result.

    • How the Pre-tender Meeting is conducted?

      Responses/clarifications of the queries relating to the tender should be posted by tenderers via online through Dashboard during pre-tender meeting if it is allowed in respective tender. Queries posted via Fax/Post/Email may not be entertained by tendering authority. Pretender meeting will be held online and clarification to the queries of the tenderers and also responses will be shared amongst bidders. Name of the tenderers who participated in the electronic pre-tender meeting will not be shared with other tenderers by system and procuring entities

    • How e-Tenders submitted by the Tenderers will be opened by the Tender Opening Committee (TOC)?

      Opening committee members log into the System ONLY after the expiry of the deadline of the final submission of tenders. Then System will automatically generate opening sheet in approved tabular format detailing the name, address, contact details, quoted price (including if any applicable discounts), currency and information about tender withdrawals, substitution and modification, if any. Participating tenderers may physically present or remain online during the opening time.

    • How Tenders’ are evaluated in the System?

      Evaluation Committee members get access to system and tenders, only at the specific time period configured. System automatically generates the comparison matrix of all the tenders based on their quoted price & evaluation criteria for the reference to the evaluation Committee. Evaluation Committee prepares evaluation report with all necessary information, comparative charts & their comments & recommendations and forwards the compiled evaluation report electronically to the appropriate authority.

    • Can I refer to my tender documents submitted to the departments?

      Yes. You can view your "Past tenders" and "Tenders in Process" bids at any point of time.

    • How much space is provided to me for storing my documents online?

      10 MB for each document. Exact details will be available on your screen while uploading a document.

    • How do I submit seek clarification process online if I have received email for seek clarification from department end?

      After logged into the website, you can follow the steps to submit your query/clarification documents 1. Search Tender with Tender ID or Tender Reference number. 2. Clicks on “Dashboard” link. 3. Click on “Result” tab and put your remarks and click on “Submit” button. 4. click on “Respond” link so new window will be open click on “Reply” link. 5. Upload Document if required and answer your query and click on “Publish” button.

      • E-PAYMENT

      • Can I make Online Payment for My e-Tendering activities?

        You can make online payment for your e-Tendering activities, only if it is allowed in respective tender by tendering authority.

      • For which activities I can make online payment?

        You can make online payment for Registration, Event Wise Registration Charges, Document Fees, EMD, and Excess EMD; if it is allowed in respective tender by tendering authority.

      • Which options are available to make online payment?

        You can make online payment using two mediums if it is allowed by Tendering Authority. (A) Net Banking/Credit Card/Debit Card, where applicable (B) NEFT/RTGS Pl read “Instructions for Online Payment” document before doing the payment which is available on homepage of e-Procurement portal.

      • How can I make online payment using NEFT/RTGS?

        After profile (User ID) approval; vendor will get NEFT/RTGS Instructions which can be used to make online payment in Document Fees and EMD through NEFT/RTGS. Pl note that vendor will get bidder code / account details for NEFT / RTGS Payment once their User ID is activated and it will take 24 – 48 hours i.e. 1-2 Working Days’ time to get the Bidder code from the approval of User ID in individual sub-domain (URL). Bidder Code will be sent on your Registered e-Mail ID Address and it will be available on our e-Tender Portal also after login. Kindly note that the payment via RTGS / NEFT is required to be made one working day in advance in order to make it available in your Bidder ID. Hence please ensure that you remit funds at-least one day in advance before you would like to make the document fee/EMD payment through RTGS / NEFT option on payment gateway. Pl read “Instructions for Online Payment” document before doing the payment which is available on homepage of eProcurement portal.

      • When and how will I get NEFT/RTGS payment Instructions (Bidder Code) on e-tender website?

        After 1 - 2 working days of profile approval supplier will receive Instructions to make online Payment through NEFT/RTGS. NEFT/RTGS (Bidder Code) Instruction will be available on etender website also after login. Pl read “Instructions for Online Payment” document before doing the payment which is available on homepage of e-Procurement portal.

      • After NEFT/RTGS payment how can I verify whether the amount has been credited to my eWallet A/c or not?

        Vendors can verify whether the amount paid for NEFT/RTGS has been credited to their A/c or not by following these steps. Logon to e-tender portal and check the balance on NEFT/RTGS Instruction which is available after login. Pl. read “Instructions for Online Payment” document before doing the payment which is available on homepage of e-Procurement portal.

      • I have made payment for NEFT/RTGS but amount is not reflecting in my A/c? To whom should I contact for my payment query?

        Payment made for NEFT/RTGS will reflect in bidder’s e-wallet A/c within 48 hours, in case after 48 hours payment is not reflecting in bidder's wallet A/c, bidders can write or can call on e-Tendering Helpdesk for their query. Pl read “Instructions for Online Payment” document before doing the payment which is available on homepage of e-Procurement portal.

      • If I have paid Online EMD. In case of unsuccessful tender, when and how will I get my money (EMD) back?

        For Refund payment, bidders need to first confirm with the concern tendering authority whether they have released their EMD or not in respective tender. If EMD Released by tendering authority, then bidder will receive their refund in their e-Wallet A/c if paid through NEFT/RTGS within 2-4 Working days after releasing by department. And in case of online payment through Net banking/Credit Card/Debit Card, vendor will receive amount in the same A/c which he/she has paid their amount earlier. It will take time for 7-8 working days after releasing EMD by Tendering Authority.

      • How to get a Refund amount from my e-wallet A/c to my Actual / Personal account?

        You can login to tender portal and click on “Refund Request” link on left panel and fill the required details. For more details related to online payment, Pl read “Instructions for Online Payment” document before doing the payment which is available on homepage of eProcurement portal.

        • E-AUCTION

        • Who is an Auctioneer?

          An Auctioneer is one who initiates an Auction, defines its parameters, invites appropriate Bidders for participation and concludes the Auction. Anyone who needs to buy or sell efficiently can begin the whole Auction process as an Auctioneer. By initiating an Auction the Auctioneer commits to buy or sell any item on the successful bid price.

        • Who is a Bidder?

          Anyone be it an executive of a company or an individual wishing to bid or participate in an online Auction event is a Bidder. By responding in an Auction, the Bidder commits to buy or sell items at prices bid by him during Auction.

        • What is a forward Auction? When should forward Auction be used?

          Forward Auction - Forward Auctions are sales oriented Auctions, where Auctioneers are trying to sell their products or services. Starting from a minimum acceptable price, Bidders are actively bidding to increase the selling price or the bid price, in a series of bids to purchase the offered items. In simple terms, when you have products and services to sell, Forward Auction is the right Auction for you.

        • What is Reverse Auction? When should Reverse Auctions be used?

          Reverse Auction - Reverse Auction is just the opposite of forward Auction wherein the Auctioneer invite bids to buy product(s) and services from among many sources: Reverse Auction is hence is a device for selecting sources of supply. Starting from the highest acceptable price for any item, Bidders are actively bidding to reduce the buying price for the Auctioneer. In reverse Auction bid prices keep going down when Bidders compete with each other. In simple terms, when you plan to buy products and services, Reverse Auction is the one you need to choose.

        • How are Bidders invited to participate in an Auction Event?

          At the time of creating an Auction, the Auctioneer needs to specify a list of participating Bidders along with their e-mail ids. Once the Auction is published, system will automatically send invitation through e-mail to invited Bidders. These invitations will contain details of Auction Events. In case of open auction, auctions that are published; will be displayed on home page and all interested bidders can view the same without login into portal.

        • How bidders will get the business rule documents and process compliance form?

          System sends Business rule documents (if it is configured in auction) and process compliance form to all the mapped bidders on publishing event. Bidders need to download the Process Compliance Form (PCF) and upload signed-stamped PCF in the system before participating in auction. Officers can verify that document before start of event or during event.

        • Procedure to reach to bidding hall.

          After successful login. Click on “Click here to bid” on your Respective Auction ->click on "I agree"-> Agree -> Redirect on the page of Bidding Hall

        • If I am not able to participate during live event, then is there any way to submit my bid?

          In such case, we have a provision of “Auto Bid” (In case of allowed in Auction) where bidders can update their best last price For the concerned auction, and system would be bidding on their behalf until somebody outbid Their last best price. For more details, Kindly contact E-Procurement Team. Following are the steps to go for Auto Bid, 1. This feature could be used only when event is in future or live 2. Below the Auction link Bidder needs to click on “click here to bid” 3. Now Click on Auto Bid Link 4. On clicking on auto bid link, bidder will have to update his lowest price.

        • What is Auto Bid? How is it employed?

          Auto Bid is a provision setup by the Auctioneer while creating the auction. Auto bid enables the bidding process to proceed down or up in standard decrements or increments automatically. This provision allows the Bidder to make bids automatically; that is Bidder does not have to submit each new bid manually. The Bidder specifies the upper limit or lower limit to which his bids can go up and down by auto bidding process.

        • Steps to enter valid bid.

          In auction, you only need to enter the price and click on bid button to submit your bid. Follow Steps to submit a valid bid: 1. Enter your Price in the price bid column 2. Click on Bid button to submit your bid 3. Confirm your bid 4. Re-confirm your bid 5. Your bid is accepted message will be validated it means your bid is valid bid according to decrement Criteria.

        • What is the meaning of Manual Bid?

          Manual Bid Link appears when bidder has already accepted / Done "I Agree" step in respective auction.

        • How can I confirm that my bid was accepted by system?

          Once bidder puts their prices in Unit Rate / Rate In Figure column after that click on bid button bidder will get message from system that Your Bid is Accepted. It means your bid is Accepted.

        • Reason for reject bid through system?

          Reasons Behind reject bid through system during e-bidding. 1. Bid not revised with respect to Increment/Decrement criteria. 2. Bidder is entering same amount multiple time which was already accepted by system 3. In Case of Standard Auction, if bidder is not quoting lower than the L1 Bid Amount.

        • From where can I found Start Price / Decrement / Rank / L1 Bid / Next Possible Bid?

          After agreeing with all the terms and conditions you will be automatically in bidding hall in which you can find all these parameters with Item Description.

        • What is the meaning of Start Price / Decrement / Increment / Rank / L1 Bid / H1 Bid /Next Possible Bid/ current Extension?

          Start Price – It is a basic price provided by Department. From this price vendors can Start their Bidding. Otherwise their bid will not be accepted. 1. Decrement – In the reverse auction Decrement is the minimum amount by which vendors have to mandatorily decrease after first bid. 2. Increment – In forward auction Increment is the minimum amount by which vendors have to Mandatory increase after first bid for second time bidding. 3. Rank – In Rank auction it shows your rank in an auction as per your bid submitted after Comparing your bid with other bidders. 4. L1 Bid – In Reverse Auction L1 Bid shows the lowest bid submitted in live auction. 5. H1 Bid – In Forward Auction H1 Bid shows the highest bid submitted in live auction. 6. Next Possible Bid – After submitting bid successfully the Next possible Bid shows the possibility of the amount which vendor wants to bid again. 7. Current Extension – If auction is on auto extension mode after completing the time of auction it shows the extension number on which auction is working now.

        • Where shall I find my bid history?

          Bid history link will be available on the top most corner of right-hand side in your Respective Auction (Bidding Hall) page.

        • Can a Bidder located outside of India participate?

          Yes, it is an online system. Anyone from anywhere having an internet connection can access the system and participate as a Bidder.

        • What are the benefits of e-Auction?

          The benefits are briefly stated as under • Total transparency in product marketing. • Equal treatment to all the categories of customers without any discrimination. • Buyers getting product of their choice in respect of source, grade, size/mode. • Buyers can purchase product from anywhere in the country. • New consumers, snapped consumers and consumers seeking additional product over & above their quantity could buy product under this scheme. • Tendency of diverting product to secondary market at a premium is greatly reduced, if not fully eliminated.

        • Are the Auction Events Private or public? How confidential are the Auction data?

          Each Auction is a private event conducted between the Auctioneer and a set of invited Bidders on our platform. No outsider can view any aspect of an Auction event without proper invitation by Auctioneer. And even then, an invited Bidder can only view details of his own bids. Therefore all data like Items' specifications, pricing, Bidders' information and bid data are all confidential and available to respective Auctioneer only.

        • How system will notify that auction is completed?

          System will show a message on screen "Bidding Time Over".

          • DO’S AND DON’TS

          • Do’s and Don’ts

            1. Remember your User ID & Password to access the website. 2. Don’t share your User ID, Password & Digital Certificate with anyone. 3. Use e-Token for storage of digital certificate. 4. If you have installed a Digital Certificate in someone else’s computer system, then don’t forget to remove your Digital Certificate from the system. 5. Change your password after every month. 6. Password should comprise of alphanumeric & special characters and should be preferably more than 8 characters. (i.e. password@489) 7. Do not wait till last minute for bid submission as you may encounter a problem of internet connection failure, hardware or power failure or you may not get good internet speed. 8. Keep sufficient back up options such as PC, internet connection etc. so that in case of failure, you have an alternative option for bid submission. 9. Participate in a mock procurement event to understand the bid submission process thoroughly well in advance. 10. Before participating in e-tender, Kindly go through bidder manual which is available on website for clarification. 11. Before going for online payment, Kindly go through "Instructions for Online Payment" which is available on website for clarification.

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